Terms and conditions of use

If you are not fully satisfied with a product, just call us within 30 days of shipment. Inboard Marine Engine will issue a full credit or refund, even if the product has been opened or used. Just box up the product with a copy of the invoice, affix the label, and give the package to UPS or FedEx at your convenience.

Return Authorization

We will send our designated courier to pick up the item. Those preferring to consult their sales representative may do so providing that RA is provided prior to returning goods for credit and /or repairs. Returned items received by our Customer Returns Department without prior authorization may result in the returned item being denied credit and/or repair.

Restocking Fee

Restocking fee of 15% will apply on goods returned within 90 days. Please call for applicable restocking charges on goods returned after 90 days. Items partially used are not returnable unless the item is found defective.

Defective Items

In the event an item is defective, please contact us with the item so that the severity of the defect can be measured, and the manufacture can be notified. We may require the item to be returned for analysis.

Claims

Shortages or damages must be reported within two (2) business days of delivery date.

Shipping

Please return the item in the original, unmarked, unopened package along with a copy of the original invoice. Returns shipped collect will not be accepted. Items being returned must be packaged in a corrugated box to avoid damage during shipping. Please mark the return authorization on the copied invoice only. Liquid items should be packaged in a separate shipping container.

Return of Goods Used in the Mouth

For your protection, any goods used in the mouth including hand pieces and equipment that have had the packing opened, may not be returned for credit. These items will be repaired or replaced in accordance to manufacturer warranties. If a hand piece or equipment is returned that falls out of the manufacturer's warranty period, an estimate will be provided for the repair.

Special Order Items

Special order items are not returnable. On exception basis, they will be subject to a 25% restocking fee. These special order items are not regularly stocked in our distribution centre and have been specially ordered for you, and confirmed by your Sales Representative. Failure to comply with one or all of these return policies may result in credit being denied.